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Frequently Asked Questions
(Teacher/Student
site FAQS - Click here)
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June, 2012 New Issues
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If NONE of our videos are playing for you:
The Adobe Flash player and browsers are frequently
updated at the same time. If you have recently updated your
flash player, say to version 11.3 (or allow Automatic
Updates for Adobe), and now you cannot see our videos in
your browser please check the version of the browser that
you are running and update to the latest version.
We have recently discovered, for example, that Firefox 6
will not run flash videos with version 11.3 of the Flash
Player installed.
If both your flash player and your browser are at the
latest update version and you are still having problems on
our site, please see the issues and fixes posted below.
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I can see some of your files playing, but not all.
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Have you seen the PC vs. Mac commercials on TV? Well, a
similar "quality issue" exists between browsers:
Microsoft IE vs. Firefox, when it comes to playing flash
files. (Microsoft, if you haven't sued Mac yet, please don't
sue us!)
This is a user browser issue (IE7). We apologize that the browser issue is so confusing to
our users. The "problem" with IE arose with version 7 and,
we believe, has been "fixed" by updates to that browser from Microsoft, but we are just not sure what the future will bring. Adobe keeps changing the flash player and Microsoft keeps changing its browser AND its operating system.
Two situations that are totally outside our control.
The only really reliable exchange that we have been able to find between a browser and flash is
with Firefox (with the flash player plug-in). Links for each
will be found below.
Please note: Even if you can see "some"
of our videos play, but not all, you are still experiencing
a browser issue.
Whether you are using IE or Firefox, you will need two
things to view (ALL) the videos: 1) The CURRENT Flash
player for your particular browser (each is different) and
2), if you are using Firefox, the plug-in for
Firefox.
Other factors and other software (like QuickTime), plus
Automatic updates that happen without your knowledge, can
all influence your ability to watch flash videos - from our
site or any other..
It is beyond our ability to individually diagnose your
particular issue. (We "would," if we
"could.")
To find a solution for the situation you are
experiencing, please read on.
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Internet Explorer 7 - Flash Issues
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We have received several inquiries over the past few months from users that were once able to view our videos,
but suddenly find they can no longer do so.
Quote: "Bravenet - Webmaster Tips and Tricks" As most of you probably know...IE7 was released on Oct 18th of 2006. It is delivered as a forced update that comes in through your windows updater. Why is this update significant? Internet Explorer has had a history of poor CSS support and poor compliance with W3C standards, meaning that in order to achieve some CSS effects it was necessary to implement 'hacks' that would not pass validation with the W3C. It was long anticipated that a new version of this browser would address many of these issues. While the Microsoft developers network (MSDN) states that they have implemented a lot of fixes and new feature support, they admit that IE7 still does not provide complete compliance. One of the problems of making so many changes to this browser is that now pages that worked in IE6 are broken in IE7.
After researching this issue, we have learned that the
new Internet Explorer 7 is also presenting problems with
the Flash player. We have found a very helpful video (.wmv
format) that explains how to remedy the problem. If you are
experiencing the issue, please visit:
http://www.updatexp.com/ie7-issues.html
Scroll down a little on the page and (since you cannot
view flash videos) look for the "Download the .WMV file
here" link.
Please exercise discretion. We do not recommend this fix, but offer it as the only available solution for the IE7 problem of which we are aware.
You might also consider installing and using Firefox
as your browser. Firefox is the only "consistently
dependable" browser that we know of for playing flash
files. You can run both IE and Firefox
on the same machine - even at the same time!
If you choose to install Firefox, you will also need the Flash
Player for Firefox and the flash plug-in for Firefox.
(The player and plugin-ins are each DIFFERENT for IE and for
Firefox). Here's a handy link to the
"common" plug-ins page for Firefox:
Firefox
Plug-ins
(For other Flash issues, please read the FAQs below.)
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Internet Explorer 7 - Flash Issues
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Here's a new IE7 fix sent in by one of our users:
If you have tried the other fixes (see below) and still
get the "white screen," be sure you have set
ASLPro.com as a "trusted" site in your browser.
Tools > Internet Options > Security Tab > Trusted
Sites > Sites (add www.ASLPro.com)
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I'm having trouble with the school quiz me site. It did work
at one time but recently, when I signed in it first brings up the page that says I am logged in and asks "What do you what to do?" But when I press a choice the next page says I am not logged in. The same thing happens for the students.
Or --
I have been using the site for quite a while now. But,
suddenly I cannot view the quizzes. Has something changed at
the site?
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NOTHING! affecting the play of
our videos has changed at the site. Some
change has been made to your browser settings. Microsoft
often does this without your knowledge through
"Updates." The QuickTime player can also do this
(in reference to flash files) without your knowledge. Please
check out ALL viewing problems addressed in the FAQ.
This answer is for both teachers/students and general
users:
The site requires cookies to be turned on (for teacher
and student accounts) and javascript to be enabled (for
everyone) in your browser.
Windows IE 6.x Browser: Select Tools. Select Internet Options. Select the Privacy tab. Under "Settings," move the slider down from "Block all Cookies" or "High" to either "Medium High" or "Medium."
Also, check:
Tools > Internet Options> Security Tab > Internet > Custom Level > Security Settings > Scripting > Active scripting (Enable)
You might also consider installing and using Firefox
as your browser. You can run both IE and Firefox
on the same machine - even at the same time!
If you choose to install Firefox, you will also need the Flash
Player for Firefox. Here's a handy link to the
"common" plug-ins page for Firefox:
Firefox
Plug-ins
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I cannot see your videos running. All I see is a small
square with a "red x" in it.
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If all you see for a video is a "red x,"
right-click the red x. If you do not see information about
your version of the Flash player, you do not have the Flash
player installed. You can get a FREE installation from
www.adobe.com
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I cannot see your videos running, but I know I have Flash Player installed.
All that I see is a big white space. Why is this?
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In order to see our videos, you must make sure of these things:
1) You must have at least Flash Player 6 and Internet
Explorer 6 (or Firefox 2) installed. 98% of
internet users already have the Flash Player installed, but if you
fall into that 2% or your version is less than 6, you can get a FREE installation from
www.adobe.com
To check your version of the Flash Player, right-click on
any video (whether you can see it playing or not). A pop-up window will display the Flash
Player version at the bottom of the window.
2) You must start your visit to ASLPro at our Main Page: www.ASLPro.com.
If you bookmark a page inside our site and then use
that bookmark later, you might not be able to see our
videos play.
If you have had the "bookmark experience," CLOSE your current
browser window, OPEN a new browser window, and
RETURN to our Main Page at www.ASLPro.com. With FLASH PLAYER 6+ installed, you can then navigate
FROM OUR MAIN PAGE to the various site options and see the videos playing without any problem.
4) Check your firewall settings to make sure ASLPro.com is
not being blocked.
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I cannot see your videos running, but I know I have Flash Player installed.
All that I see is a little ball going across the bottom of
the video. Why is this?
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Same answer as above.
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I can't see your videos running either, but I know I have Flash Player
6 installed. What I see is a big gray space. Why is this?
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Our site videos are designed to be viewed with
Adobes's Flash Player 6.0 or higher. The gray space
that you are seeing indicates that a QuickTime Player has
tried to appropriate the flash format. Perhaps you have
recently installed QuickTime or the QuickTime player has
performed an automatic update without you being aware.
Therefore, you will need to tell QuickTime that it
cannot try to open Flash files (undo the flash file type
association in QuickTime.). Your QuickTime player might be
different, depending on the version, but here are the
basic steps to solving your problem:
Start the QuickTime player through your Start Menu.
Under "Edit," choose "Preferences."
Then, if you see a drop-down menu, choose "File
Associations." Under "File-type
Associations," uncheck the option for File
type: "Flash file" or extension ".swf."
Your version might have a somewhat different way to
access File Associations, but if you can
"un-associate" flash files from the QuickTime
player, you will be able to see our videos and the
QuickTime player will remain the video player for the
other file types you leave checked in File Associations.
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I can see your videos OK, but they always run in super
slow motion the first time through. After that, they play
fine. Why is this?
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Our site is designed to be run on a 300 Kbps DSL (or
faster) connection. If you are viewing the site on a 56k
modem or a slower DSL line, you can still participate in
the site, but the videos will play slower the first time
you play them. Once a video has fully loaded, it will
replay at normal speed.
By the way, the site is best viewed at 1024x768 resolution.
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I am using a Mac and my problem is this: The first word I
click on in a dictionary plays fine. But after that I
cannot get a video to play unless I first click the
alphabet letter again.
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This is a known limitation for Mac users at our site.
Unfortunately, there is nothing we can do to help you out
here. We apologize for this inconvenience and hope the
benefit you receive from the site will outweigh this
disadvantage.
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I can't hear any audio, even though I have audio turned
all the way up on the player.
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The player we use is an "all-purpose" player.
For consistency, we use it throughout the site. None of
our dictionaries use audio. But, some of the pages in our
"More ASL Learning Tools" collection do.
Sometimes you will hear audio and, sometimes, you will
not.
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Is your site content available on CD or DVD? This would be
helpful for dial-up users.
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As of right now, we have made the decision
that www.ASLPro.com
will only be available online, not through CD or DVD
distribution. Our first priority, for the time being, is
to make www.ASLPro.com
a premier educational tool for use in the classroom, under
the supervision of a qualified ASL teacher. And, toward that goal, all of
our time is invested in site revisions, completions,
and new program offerings.
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How can I be sure your signs are accurate? What are your qualifications?
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Please keep in mind that ASLPro.com should not be used as
a stand alone tool to learn American Sign Language.
ASLPro.com is
designed for use by classroom teachers as a facilitating
resource under qualified teacher supervision.
Although we make every effort to insure that our signs are
accurate, mishaps can occur when linking the files or from other
technical errors. If you think a sign is inaccurate, we would be
pleased if you would report the error, using our Contact
Form.
Our About
Us outlines the qualifications of our teachers/interpreters.
Please also see our Terms
and Conditions page for more information.
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I've never seen some of your signs before. Are you sure they are correct?
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Please keep in mind that ASLPro.com should not be used as
a stand alone tool to learn American Sign Language.
ASLPro.com is
designed for use by classroom teachers as a facilitating
resource under qualified teacher supervision.
As you know, ASL signs can represent many words (depending
upon context) and English words can be represented by many
signs. Signs also vary by regional setting. (Our models
are located in the state of Texas.)
"Tornado" - for example - can be signed as
displayed on our site or can also be signed by T's facing
each other, rotating around each other, and rising to the
right.
Which sign a teacher (and our Sign Modelers, as well)
chooses to use is a matter of personal choice and/or
frequency of use in the regional setting. We want to make
ASLPro.com as complete as possible. But, unfortunately, we
have not had the opportunity, yet, to post all available
alternate signs for a specific word. If you see a sign
that you do not recognize, you should certainly continue
using the sign that your teacher has taught you. He or she
has chosen the best signs based on your regional usage.
We are pleased to make our site available to the
general public and love it when we receive comments from
our users. Thank you.
However, please keep in mind that ASLPro.com has
been created as a reference tool to be used primarily in
the classroom for ASL students at many different learning
levels.
The mature Deaf user or already proficient ASL user,
arriving at our site, will find some of our signs
different from what they might use. While a mature user
might fingerspell some of the signs where we do not,
please bear in mind that a new student of ASL needs a
basic vocabulary to launch their studies. They cannot
fingerspell well as a new signer. Neither can a
two-year-old be expected to fingerspell a large number of
words, even if they are "short" words.
And, indeed, while our database is growing rapidly, we
cannot include "every" sign used in every region
of the United States. We have added alternate signs for
many of our words and will continue to expand as time
permits. Our technology does not allow us to display the
regional/national origin of our signs. If you have a
question about any sign, be sure to ask your instructor
for clarification. He/she is your best resource for
learning ASL.
Please see our Terms
and Conditions page for more information.
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I notice that most of your signs do not include facial expressions or lip movement as they would be in normal ASL conversation. I was wondering, “Why?”
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There is a two-fold response to this answer.
First, some facial expressions form the initial sound
of the word being signed.
This would allow students to simply lip-read rather
than concentrate on the sign itself.
As our quizzes pull from our Sign Database, we
purposefully omitted this type of facial expression.
Secondly, we are aware that some of our signs lack
necessary facial expressions (different from those
explained above). Each
of our valued Sign Models are different and have different
levels of facial expressions. As we continually improve the site, we are aware of the need
to improve facial expressiveness.
Please keep in mind that ASLPro.com should not be used
as a stand alone tool to teach American Sign Language.
ASLPro.com is
designed for use by classroom teachers as a facilitating
resource under qualified teacher supervision.
We are mainly a reference tool, and our signs will
be similar to signs found in most ASL dictionary resources
in book form, which also omit facial expressions and lip
movements.
Again, we want to thank you for visiting ASLPro.com,
and for keeping these site limitations in mind while
viewing the content.
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You don't have one of the signs I was looking for. Can the sign be added?
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With a database now containing thousands of words, we are
no longer accepting requests for new signs. We are
focusing our energies, instead, on the development of new
tools for classroom teachers. Thank you for your
understanding.
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